Are you ready to drive seamless supply chain operations and build strong customer relationships? As a Customer Supply Chain Manager, you will be at the heart of ensuring timely deliveries, exceptional service levels, and cost optimization. By acting as the primary point of contact for strategic customers, you will strengthen partnerships, align supply chain processes with customer expectations, and position Hain as the supplier of choice.

Key Responsibilities

Customer Relationship Management

• Act as the primary contact for customers regarding supply chain processes.
• Build and maintain strong relationships to understand customer needs and expectations.
• Resolve issues related to orders, deliveries, and logistics to ensure high customer satisfaction.

Order Fulfillment

• Oversee the end-to-end order management process, ensuring accuracy and timeliness.
• Actively manage issues on orders and service queries.
• Collaborate with internal teams to manage inventory, shipping schedules, and delivery timelines.
• Ensure compliance with customer-specific requirements and service level agreements (SLAs).

Supply Chain Coordination

• Work closely with procurement, production, logistics, and warehouse teams to streamline operations.
• Collaborate with customers, Demand Planning, and Commercial teams to forecast demand and ensure future service excellence.
• Monitor the flow of goods to identify bottlenecks and implement improvements.
• Regularly liaise with internal teams to drive accountability and ensure service goals are met.
• Manage returns, replacements, and reverse logistics efficiently.

Performance Management

• Track and analyze KPIs such as on-time delivery, order accuracy, and customer satisfaction.
• Identify trends, risks, and opportunities to enhance supply chain efficiency.
• Present regular performance reports to management and customers.

Continuous Improvement

• Lead initiatives to optimize supply chain processes, reduce costs, and enhance service levels.
• Implement tools and technologies to improve visibility and operational efficiency.
• Stay updated on industry trends and best practices to maintain a competitive edge.

Compliance and Risk Management

• Ensure compliance with logistics, transportation, and trade regulations.
• Proactively manage supply chain risks and develop mitigation strategies.

What You Need for the Role

Education & Experience

• A-Levels required, with a degree preferred.
• Minimum of 2 years’ experience in a similar role, ideally within a comparable industry.
• Customer-facing experience and sales order processing expertise are essential.

Key Skills & Attributes

• Excellent communication skills to engage with internal and external stakeholders.
• Proven ability to build and maintain strong customer relationships.
• Strong analytical, multitasking, and project management skills.
• Proficiency in Excel and PowerPoint.
• Results-focused with a track record of delivering against performance targets.
• Demonstrates behaviours aligned with Hain’s "ACHIEVE" framework.

Additional Responsibilities

• Indirect management of agreed spend to contribute positively to the company’s financial targets.
• Preparation of customer scorecards, account plans, and performance reports.

What can we offer you?

• Competitive salary / rate of pay
• 25 days annual leave, plus 8 Bank Holidays
• Option to purchase additional annual leave
• A day off work to support our charity partners
• Flexible working options
• Pension
• Medical benefit
• And access to a HUB that offers many discounts from a range of suppliers and retailers

About The Hain Celestial Group

Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.